New source of income and more efficient operation

Challenge
Brasserie Makalös wanted to offer its guests room service without burdening or locking down the existing staff. They faced the challenge of integrating a new service that could improve the guest experience without requiring significant investment in extra staff or negatively impacting the current workload. At the same time, they wished to increase their income by offering a demanded service that would generate extra revenue.

Solution
Brasserie Makalös implemented Karma to offer room service in an efficient and modern way. With Karma, guests could easily order and pay for room service via their mobile phones, making the process smooth and convenient for both guests and staff. This technical solution freed up human resources, as no additional staff was needed to receive or handle orders. The system integrated seamlessly with the existing business, ensuring that all orders were handled quickly and efficiently.

Results
‍During the first period, Brasserie Makalös generated SEK 10,000 in room service revenue without adding more staff. This automated solution reduced costs and increased efficiency, improving both the economy and the guest experience. In summary, guest satisfaction increased and the hotel gained an additional source of income by using Karma without additional staff.

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