New source of income and more efficient operation

Challenge

First Hotel Grand Falun wanted to offer its guests room service without burdening or locking down the existing staff. They faced several challenges: improving the guest experience by introducing a new service, without having to hire extra staff or negatively impact the current workload. In addition, they wanted to take advantage of the income that otherwise went to external providers of take-away services and instead keep that revenue within the hotel. In conclusion, First Hotel Grand Falun sought a solution that could improve service offerings and increase revenue without increasing costs or workload for staff.

Solution

First Hotel Grand Falun chose to implement Order & Pay. The solution involved no extra staff resources or locking existing staff to the phone, as no extra staff was needed to receive or handle orders. The system integrated seamlessly with the existing business, ensuring all orders were handled quickly and efficiently.

Results

During the first period, First Hotel Grand Falun generated 2,000 SEK in room service revenue per week without adding more staff, which improved both the economy and the guest experience. By using Order & Pay, the hotel retained the revenue previously gone to outside food vendors. In summary, guest satisfaction increased and the hotel gained an additional source of income by using Order & Pay without additional staff.

This solution proved to be a successful strategy for First Hotel Grand Falun, which is now able to offer its guests an improved service while optimizing its resources and increasing its revenues.

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