Hotel Riviera streamlined its lobby sales with Karma, freeing up staff and enhancing the guest experience. The result was 900,000 SEK in sales over one season, all without needing extra staff for orders.
CASE
Hotel Riviera, part of the Gram Group, needed to streamline its large lobby without compromising service quality. In the past, staff were required to take orders, which was resource-intensive and led to patchy guest service. The hotel sought a solution that was easy for the guest and freed up human resources.
Hotel Riviera implemented Karma for a more efficient ordering and payment process. With Karma, guests could easily order and pay via their mobile phones, freeing up human resources and leaving only the bar staff needed to produce the orders.
In one season, the lobby generated 900,000 SEK in GTV with no extra staff to take orders. The automation reduced costs and increased efficiency, improving both the economy and the guest experience. Guests appreciated the quick and smooth payment solution, and the bar staff was able to focus on high-quality service.
RESULT
Enhancing the food experience for everyone