John Scott Palace increased its sales per guest by 236% without expanding headcount by implementing Karma Order & Pay, which simplified the ordering and payment process and improved the quality of service. The solution also reduced waiting times by 30% and contributed to increased guest satisfaction and over 2000 new followers on social media.
CASE
When John Scott Palace wanted to increase its sales per guest but without having to expand its workforce, Karma had the solution. Without compromising service quality, an effective method was needed to improve and simplify the ordering and payment process.
With Karma Order & Pay, quick orders and payments could be made directly via guests' mobile phones, which also reduced waiting times by 30% thanks to less queuing.
The result was a more efficient and smooth service with the direct integration with Trivec.
With Karma Order & Pay, John Scott Palace increased sales by an amazing 236%. The simplified ordering and payment method also contributed to increased guest satisfaction and also attracted over 2000 new social media followers for John Scott Palace.
RESULT
Enhancing the food experience for everyone