Kasai in the Sky, a popular Japanese fusion restaurant and cocktail bar in Malmö, sought a solution to improve their operational efficiency while maintaining a high level of guest experience. They therefore decided to implement Karma Order & Pay. Restaurant manager Jeremy Manansala reports that the new method has been a success; it not only saves time and resources but also enhances the guest experience, especially during periods of high demand.
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CASE
Kasai in the Sky, a Japanese fusion restaurant and cocktail bar in Malmö, wanted to find a way to streamline its business without compromising on service or guest experience. They sought a solution that could handle rapid fluctuations in guest numbers and facilitate the ordering and payment process.
To solve these challenges, Kasai in the Sky turned to Karma Order & Pay. This was implemented smoothly in the business, and guests are first welcomed by staff who place them at the tables, after which they themselves can take over ordering and payment via Karma's QR solution.
Jeremy Manansala, restaurant manager, confirms that the new solution has been well received by both guests and staff. It has not only enabled more efficient management of resources, but also raised the level of the guest experience. This has been particularly beneficial during periods of varying guest numbers, when the new system makes it easy to maintain a high level of service.
RESULT
Enhancing the food experience for everyone