Daniel Malmros, restaurant manager for Regeringsgatan21 in Stockholm, realized the potential of QR codes to improve the guest experience during a trip abroad. Once back home in Sweden, he contacted his cash register provider Trivec to explore the possibilities. Trivec introduced him to Karma, and through the integration between Trivec and Karma, they implemented a customized solution. This solution has not only improved the atmosphere and customer service of the restaurant, but also contributed to a 20% increase in sales. This has resulted in a modern, efficient and customer-centric restaurant experience in Stockholm's inner city.
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CASE
During a holiday trip, Daniel Malmros, the restaurant manager at Regeringsgatan21, realized the potential of QR codes to improve the customer experience. He noticed that Sweden had some way to go when it came to implementing this type of technology and needed a solution that could be seamlessly integrated into their POS.
Daniel turned to his POS system provider, Trivec, who introduced him to Karma. Based on the wishes and needs, it turned out that Karma's Order & Pay solution was the perfect complement to Regeringsgatan21's unique concept.
Through the seamless integration between Trivec and Karma, Regeringsgatan21 has succeeded in modernizing its customer experience and strengthening its position as an innovative and customer-centric restaurant in Stockholm's inner city. The smooth ordering process has not only improved the guest experience but also led to a sales increase of 20%, thanks to which upsell opportunities are never missed.
RESULT
Enhancing the food experience for everyone