A 100% digital guest experience from day one

Challenge

Sturehof's Matmarknad, located in Garnisonen in Stockholm, faced the challenge of modernizing its ordering and payment processes in both the store and the restaurant. The goal was to streamline operations without compromising the guest experience, despite widespread skepticism about digital solutions in the restaurant industry.

Solution

To meet this challenge, Sturehof's Matmarknad implemented Karma as its exclusive ordering and payment solution for all guests. The system, based on QR codes, was introduced as the only method of receiving orders and payments from guests throughout the business. The implementation was customized to meet the unique needs of both the retail and restaurant environment.

Results

To meet this challenge, Sturehof's Matmarknad implemented Karma as its exclusive ordering and payment solution for all guests. The system, based on QR codes, was introduced as the preferred method of receiving orders and payments from guests throughout the business. The implementation was customized to meet the unique needs of both the retail and restaurant environment.

By using Karma's technology, Sturehof's Matmarknad achieved significant improvements in its operations:

• Immediate positive change in guest behavior, right from day one
• Seamless guest experience with the ability to easily order and pay
• Increased efficiency in both shop and restaurant
• Improved flow and faster service
• Positioning as an innovative player in the industry