By implementing Order & Pay, Vildmarkshotellet has generated SEK 16,000 in revenue in the first month through a room service fee of SEK 100 per order, without the need to hire additional staff.
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CASE
Vildmarkshotellet, known for its unique nature-friendly experience, wanted to offer its guests enhanced room service and lounge reservations without increasing the workload of its current workforce. The challenges they faced included improving the guest experience with a new service without having to hire extra staff or affect the current workload.
To meet these challenges, Vildmarkshotellet implemented Mobile Order & Pay in its lounge and for room service. This solution required no extra human resources as guests could easily order and pay for themselves using their mobile phone. Existing staff did not have to set aside time to receive or handle orders, freeing them up for other important tasks. The system was seamlessly integrated into the hotel's existing POS, ensuring all orders were handled quickly and efficiently.
By offering Order & Pay, Vildmarkshotellet has been able to charge a room service fee of SEK 100 per order, resulting in an impressive revenue of SEK 16,000 in the first month. This implementation has not only improved guest service, but also created a significant source of income for the hotel.
RESULT
Enhancing the food experience for everyone