Wagamama in Stockholm turned the lunch rush into an opportunity. By introducing Karma, they have not only improved their service but also laid the groundwork for future expansion. Discover how they went from challenge to success.
CASE
Wagamama, a prominent international restaurant chain located in the heart of Stockholm, faced a unique challenge. With their location in the vibrant center of the city, they attracted a constant stream of lunch guests, consisting of both the working locals and tourists on the move to and from Arlanda. This constant influx created a need to be able to manage guest pressure quickly and efficiently, while wanting to maintain the high level of service and food quality for which they are known.
To respond to this challenge in the best way, Wagamama chose to introduce Karma in August 2021. Known for its ability to optimize restaurant operations, Karma quickly became an integral part of Wagamama's day-to-day operations. With its innovative features, the restaurant was able to seamlessly manage orders, streamline staff tasks and improve the customer experience through faster and more personalized service.
The effects of implementing Karma quickly became noticeable. Not only were Wagamama able to handle the large lunch crowd with greater ease, but they also experienced a significant time saving in staff duties. This efficiency opened up new opportunities for the chain. Frederick, one of the restaurant's leaders, realized the potential of this change. With the time savings and efficiency brought by Karma, he now looks forward to the opportunity to expand Wagamama's business and open more restaurants in the region.
RESULT
Enhancing the food experience for everyone