Stefan Yu transformed his dream and passion for Asian food into Wang by Wang in Stockholm. Faced with challenges such as a low cut note and kitchen logistics, he turned to Karma. A solution of order and pag-pag-uri and SMS aggiornamento an average of 30% per billo per streamlined kitchen flow. The result is a successful restaurant and a profitable business journey.
CASE
Stefan Yu, with a background as a Business Controller in the construction industry, had a vision to open a unique Asian restaurant that could offer everything he had eaten as a young man. This led to him opening the restaurant Wang by Wang in K25 in Stockholm. Despite his experience and passion, he faced a series of challenges. In addition to competition in Stockholm's tough restaurant scene, Stefan wrestled with a low cut note and logistical challenges in his small kitchen, which gave rise to long and confusing queues.
Stefan realized the need for a thoughtful solution, which led Stefan to turn to Karma. Using their Order & Pay solution, the restaurant was able to offer a fast, visually appealing and easy ordering and payment process. The digital menu also enabled smart upselling. In addition, Karma implemented an SMS system that informed guests when their dishes were ready, leading to more efficient kitchen flow and shorter queue times.
Through the successful cooperation with Karma, Wang by Wang has not only managed to raise its average spend per bill by 30%, but also created a much more efficient and hospitable atmosphere. Karma has been a trusted partner throughout the process and has contributed valuable insights and improvements that have been critical to the restaurant's success.
RESULT
Enhancing the food experience for everyone