Introducing Karma OS 26: The future of restaurant tech

With Karma OS, what usually lives across multiple vendors now runs on one core.

POS, ordering, kiosks, kitchen operations, loyalty, marketing, surplus, and analytics all share the same foundation. Every action — an order, a discount, a campaign, a menu change — feeds back into the system instantly.

For operators, that means:

• Fewer systems to manage
• Less manual work
• No waiting for reports
• Clearer insight into what's actually happening

Everything updates in real time — because in restaurants, timing matters.

The POS in Karma OS 26 is completely rebuilt from the ground up — but deliberately familiar.

Staff can get started immediately, without long training or complex onboarding. Orders flow naturally. Payments are fast. Nothing gets in the way during service.

Under the hood, it's a modern, event-driven system:

• Blazing-fast performance
• Real-time syncing across any number of devices
• Runs on tablets, laptops, phones — and even directly on your payment terminal
• Web-based, with no installs or updates

When something changes at the bar, the kitchen sees it instantly.

One service, one shared reality.

Karma OS 26 handles the messy reality of restaurant payments without slowing things down:

• Split payments across cards, cash, and vouchers
• Guest-defined payment amounts
• Partial payments and open tabs
• QR ordering with automatic payment offloading
• Invoicing directly from the POS

Whether it's one guest, a large group, or a long-running tab, the system adapts without friction.

Pricing in restaurants isn't static — and neither is Karma OS 26.

Operators can:

• Apply discounts manually or automatically
• Create vouchers and gift cards
• Run time-based and rule-based promotions
• Set variable pricing by time, channel, or context
• Combine loyalty, discounts, and promotions without conflicts

Everything is tracked in real time, so you always know what's driving revenue — and what's eating margin.

In real restaurants, menus aren't static — and neither is the way they perform. With Karma OS 26, menus are built to change automatically and stay fully understandable in reporting, no matter how complex they get.

Everything in Karma OS 26 is schedule-based by default:

• Menus
• Products
• Prices
• Layouts & grids
• Promotions

Breakfast becomes lunch. Lunch becomes dinner. Happy hour turns on and off. Seasonal menus roll out automatically. Layouts adapt to the time of day — without staff needing to remember or adjust anything mid-shift.

Because menus, pricing, and layouts are scheduled, service adapts automatically as the day changes — without extra setup or manual work during service.

When menus get complex, most systems fall apart.

Karma OS 26 handles real menus without flattening them. Products can contain products — infinitely. Modifiers, bundles, tasting menus, combos, and layered dishes are all reported clearly at every level.

That means you can finally see what's actually selling, what's dragging margins, and what needs adjusting — without simplifying your concept to fit the system.

This one's special. Kaia is your new AI assistant, and she knows everything about your business. Most systems tell you how the day went — tomorrow. KAIA tells you what's happening now.

KAIA is Karma's built-in AI analytics layer, powered entirely by live data from the core platform — not delayed exports or overnight batches.

It gives operators a real-time, multi-location view of their business: sales, channels, performance, and trends — as they happen.

KAIA also understands natural language. Managers can simply ask:

• “How is today going compared to last week?”
• “What's not selling right now?”
• “Show me my slowest-moving menu items this month.”

KAIA responds instantly, in clear, structured answers — no filters, no training, no analyst involved.

She also delivers daily briefings, highlighting what matters most, so teams can act while service is still running.

Traditional loyalty programs have a problem: friction. Guests have to remember to scan a card, download an app, or give their phone number every time they visit. Most don't bother. Most forget.

Our new loyalty program eliminates that friction entirely. Guests are tracked automatically based on the card they pay with — points accumulate without them doing anything. No apps to download. No cards to carry. No phone numbers to remember. They just pay, and their loyalty builds.

Want to sign someone up for additional perks? You can register guests anywhere in the system. Set your rules, choose your rewards, define your tiers, and let it run. Whether it's fully automatic or personally managed, loyalty just got a whole lot easier.

Operators can:

• Create multiple tiers and point systems
• Set up rewards and automatic discounts
• Keep loyalty fully automatic or make it more personal when needed
• Your team keeps service moving. Your guests keep coming back.

Getting the timing right between courses is one of the hardest parts of running a kitchen. Fire the mains too early and they sit getting cold. Too late and guests are staring at empty plates.

With our new coursing feature, your kitchen knows exactly when to fire each dish. Starters, mains, desserts — everything lands when it should. The POS communicates directly with the KDS, coordinating timing across your entire kitchen.

Better coordination, less stress, happier guests. It's the kind of feature that seems simple but makes a massive difference in how your restaurant operates.