Higher revenue and improved efficiency
Brasserie Makalös started offering room service powered by Order & Pay. The result was SEK 8,000 in sales during the first month, with no extra staff needed to take the orders.
Challenge
Brasserie Makalös wanted to offer its guests room service without straining or tying up the existing staff. They faced the challenge of adding a new service that could improve the guest experience without significant investments in extra staff or a negative impact on the current workload. At the same time, they wanted to grow their income by offering a sought-after service that would generate extra revenue.
Solution
Brasserie Makalös implemented Karma to offer room service in an efficient, modern way. With Karma, guests could easily order and pay for room service from their phones, making the process smooth and convenient for both guests and staff. The solution freed up staff resources, since no extra personnel were needed to receive or handle orders. The system integrated seamlessly with the existing operation, ensuring every order was handled quickly and efficiently.
Result
During the first period, Brasserie Makalös generated SEK 10,000 in room service revenue without adding staff. The automated solution cut costs and increased efficiency, improving both the bottom line and the guest experience. In short, guest satisfaction went up and the hotel gained an extra source of income by using Karma without extra staff.
“Implementing Order & Pay has not only increased our revenue, it has also allowed us to offer a more luxurious and convenient service without straining our staff.”
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