Sushi with an improved guest experience
Hattori Sushi Devil used Karma Order & Pay to make ordering and paying easier for their guests. This not only improved the guest experience, it also opened the door to collecting valuable guest data. That data is now used to tailor communication and create incentives that bring guests back.
Challenge
Hattori Sushi Devil, a restaurant known for its traditional and innovative sushi, wanted to extend its service by making ordering and payment smoother for guests, without losing the personal touch.
Solution
To solve this, the restaurant chose to implement Karma Order & Pay, a digital solution for ordering and payment. It let guests order and pay at their own pace, while freeing up time for staff to focus on other parts of the service.
Result
With Karma, Hattori Sushi Devil has not only improved the guest experience and made life easier for staff, but also gained the ability to collect guest data at every payment. This has opened the door to tailored communication and incentives that make guests want to come back.
“Being able to let guests order and pay whenever it suits them, on top of the service we already provide, has resulted in an even better guest experience and results! Karma has been incredibly helpful all the way, supporting us from the start, through implementation and training, to optimisation!”
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