First Hotel Grand Falun grew revenue and guest satisfaction with mobile ordering & payment – without extra staff

Challenge

First Hotel Grand Falun wanted to offer its guests room service without straining or tying up the existing staff. They faced several challenges: improving the guest experience with a new service, without hiring extra staff or negatively affecting the current workload. They also wanted to capture the income that was going to external take-away providers and keep that revenue inside the hotel. In short, First Hotel Grand Falun was looking for a solution that could improve the service offering and grow revenue without increasing costs or the staff workload.

Solution

First Hotel Grand Falun chose to implement Order & Pay. The solution required no extra staff and did not tie the existing team to the phone, since no one was needed to receive or handle orders. The system integrated seamlessly with the existing operation, ensuring every order was handled quickly and efficiently.

Result

During the first period, First Hotel Grand Falun generated SEK 2,000 per week in room service revenue without adding staff, improving both the bottom line and the guest experience. By using Order & Pay, the hotel kept revenue that had previously gone to external food delivery services. In short, guest satisfaction went up and the hotel gained an extra income stream by using Order & Pay without extra staff.

This solution proved to be a successful strategy for First Hotel Grand Falun, which can now offer its guests improved service while optimising resources and growing revenue.

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