Higher revenue and a better guest experience without extra staff
Hotel Riviera streamlined its lobby sales with Karma, freeing up staff resources and improving the guest experience. The result was SEK 900,000 in sales over one season, with no extra staff needed to take orders. The guest experience improved further as guests could order and pay whenever it suited them.
Challenge
Hotel Riviera, part of Gram Group, needed to make its large lobby more efficient without compromising on service quality. Previously, staff were needed to take orders, which was resource-heavy and led to uneven guest service. The hotel was looking for a solution that was simple for the guest and freed up staff resources.
Solution
Hotel Riviera implemented Karma for a more efficient ordering and payment process. With Karma, guests could easily order and pay from their phones, freeing up staff resources so that only the bar staff were needed to prepare the orders.
Result
In one season, the lobby generated SEK 900,000 in GTV without extra staff taking orders. The automation cut costs and increased efficiency, improving both the bottom line and the guest experience. Guests appreciated the fast, smooth payment experience, and the bar staff could focus on high-quality service.
“Thanks to Karma we can grow our sales even in the low season with less staff”
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