How John Scott's Palace tripled its sales
John Scott's Palace increased its sales per guest by 236% without growing the team, by implementing Karma Order & Pay, which simplified ordering and payment and improved service quality. The solution also cut waiting times by 30% and contributed to higher guest satisfaction plus over 2,000 new followers on social media.
Challenge
When John Scott's Palace wanted to increase sales per guest without growing its team, Karma had the solution. Without compromising on service quality, they needed an efficient way to improve and simplify ordering and payment.
Solution
With Karma Order & Pay, guests could place orders and pay quickly straight from their phones, which also cut waiting times by 30% thanks to shorter queues.
The result was smoother, more efficient service with the direct POS integration.
Result
With Karma Order & Pay, John Scott's Palace grew upselling by a remarkable 236%. The simplified ordering and payment experience also contributed to higher guest satisfaction, and attracted over 2,000 new social media followers for John Scott's Palace.
“Integrating Karma Order & Pay with our existing operation has made things much easier and more fun for our staff. Seeing guests skip the queue and order from their tables has created a relaxed yet efficient atmosphere in our business.”
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