Smart upselling led to newfound favourites
Kasai in the Sky, a popular Japanese fusion restaurant and cocktail bar in Malmö, was looking for a way to improve operational efficiency while keeping the guest experience at a high level. They decided to implement Karma Order & Pay. Restaurant manager Jeremy Manansala reports that the new approach has been a success; it not only saves time and resources but also elevates the guest experience, especially during periods of high demand.
Challenge
Kasai in the Sky, a Japanese fusion restaurant and cocktail bar in Malmö, wanted to find a way to streamline operations without compromising on service or the guest experience. They were looking for a solution that could handle rapid fluctuations in guest numbers and simplify ordering and payment.
Solution
To solve these challenges, Kasai in the Sky turned to Karma Order & Pay. It was implemented smoothly into the operation: guests are first welcomed by staff who seat them at their tables, after which they take over ordering and payment themselves through Karma's QR solution.
Result
Jeremy Manansala, restaurant manager, confirms that the new solution has been well received by both guests and staff. It has not only enabled more efficient use of resources but also raised the level of the guest experience. This has been especially valuable during periods with varying guest numbers, as the new system makes it easy to maintain a high level of service.
“The results speak for themselves: beyond reducing stress for our staff, we have seen a clear increase in the number of drinks sold at lunch. We have also sold twice as much chili mayo as before thanks to the upselling feature. So introducing Karma at our other concepts is a given!”
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