Miss Voon grew its average spend by nearly 50%
Customer case from 2023
When a growing lunch rush challenged restaurant Miss Voon, Karma Order & Pay had the solution. With this smart integration, work became more efficient, the average spend grew 49%, and the outdoor seating became a better experience for both staff and guests. Miss Voon is now rolling out the partnership across all its locations.
Challenge
Miss Voon faced a significant challenge in its lunch service: how to handle a growing flow of guests while maintaining a high level of service, especially in the outdoor seating area. The increasing number of guests created a need to manage the guest flow smoothly and efficiently, while keeping the high standard of service and food quality they are known for.
Solution
To meet the challenge, Miss Voon chose to implement Karma Order & Pay, a system that streamlines ordering and payment. Karma integrated smoothly with the existing POS system, contributing to more efficient service and happier guests. The average spend also grew, as guests could order more themselves at their own pace.
Result
The effects of implementing Karma quickly became noticeable at Miss Voon. They could handle the increased guest flow with greater ease and saw significant time savings in staff tasks. Beyond a more efficient lunch service, they saw an impressive 49% increase in average spend. Motivated by the success, Miss Voon has now implemented the solution at all its locations
“Since we started using Karma we have managed to increase sales, reduce the workload for our staff and improve the outdoor service at Miss Voon. The 49% increase in average spend shows the success of the partnership, and we have therefore chosen to implement Karma at all our locations.”
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