An elevated guest experience with more staff interaction
Phil's Burger implemented Karma to free up staff time and enable more valuable guest interactions. This led not only to a better guest experience, but also to an impressive 13% increase in total sales.
Challenge
Phil's Burger wanted not only to improve efficiency in its restaurants, but also to give staff room for deeper, more meaningful interactions with guests.
Solution
By implementing Karma, staff could spend less time at the register and instead focus on elevating the guest experience, for example through personal recommendations for dessert or coffee.
Result
With Karma's system, Phil's Burger has not only created a win-win situation; they have also grown total sales by 13%. This has given the staff the chance to improve the overall guest experience through more proactive, personal interactions.
“Our staff have truly understood the value of Karma and how to use it to improve the guest experience. Thanks to this we have managed to grow our total sales while delivering a fantastic guest experience. A win-win situation.”
Run a restaurant or café?
Karma is the POS system that replaces five glued-together tools with one platform. Talk to us, or see what it can do.