Increased sales by 20% with Karma Order & Pay
Customer case from 2023
Daniel Malmros, restaurant manager at Regeringsgatan21 in Stockholm, saw the potential of QR codes to improve the guest experience during a trip abroad. Back home in Sweden, he contacted his POS provider to explore the possibilities and was introduced to Karma. Through the integration between the POS system and Karma they implemented a tailored solution. It has not only improved the restaurant's atmosphere and customer service, but also contributed to a 20% increase in sales. The result is a modern, efficient and guest-centred restaurant experience in central Stockholm.
Ambition
During a holiday trip, Daniel Malmros, restaurant manager at Regeringsgatan21, saw the potential of QR codes to improve the customer experience. He noticed that Sweden still had some way to go in adopting this kind of technology, and needed a solution that could integrate smoothly with their POS.
Solution
Daniel turned to his POS provider, who introduced him to Karma. Based on his needs and wishes, Karma's Order & Pay solution turned out to be the perfect complement to Regeringsgatan21's unique concept.
Result
Through the seamless integration between the POS system and Karma, Regeringsgatan21 has modernised its customer experience and strengthened its position as an innovative, guest-centred restaurant in central Stockholm. The smooth ordering process has not only improved the guest experience but also driven a 20% increase in sales, since upselling opportunities are never missed.
“The Karma team is helpful, friendly and quick to respond when we need help! Having a close relationship and a tight feedback loop is crucial for me, especially when we test and evaluate new concepts.”
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