A 100% digital guest experience from day one
Sturehofs Matmarknad successfully implemented Karma as its exclusive solution for ordering and payment, immediately improving guest behaviour and increasing efficiency. This digital transformation created a smooth guest experience and positioned Sturehofs as an innovator in the restaurant industry.
Challenge
Sturehofs Matmarknad, located in Garnisonen in Stockholm, faced the challenge of modernising its ordering and payment processes in both the shop and the restaurant. The goal was to streamline operations without compromising the guest experience, despite widespread scepticism towards digital solutions in the restaurant industry.
Solution
To meet this challenge, Sturehofs Matmarknad implemented Karma as its exclusive ordering and payment solution for all guests. The system, based on QR codes, was introduced as the only way to take orders and payments from guests across the entire operation. The implementation was adapted to the unique needs of both the shop and restaurant environments.
Result
To meet this challenge, Sturehofs Matmarknad implemented Karma as its exclusive ordering and payment solution for all guests. The system, based on QR codes, was introduced as the preferred way to take orders and payments from guests across the entire operation. The implementation was adapted to the unique needs of both the shop and restaurant environments.
Using Karma's technology, Sturehofs Matmarknad achieved significant improvements across the business:
- An immediate positive change in guest behaviour, from day one
- A seamless guest experience with easy ordering and payment
- Increased efficiency in both shop and restaurant
- Better flow and faster service
- A position as an innovator in the industry
“We were unsure how QR codes would be received by our guests. But when I saw guests scan the QR code at the entrance, order a coffee, and then place another order while walking to pick up their coffee, I was pleasantly surprised. Being at the forefront of this new kind of guest service is not just exciting, it clearly really works!”
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