Grew revenue and improved the guest experience – without adding to the staff workload
By implementing Order & Pay, Vildmarkshotellet generated SEK 16,000 in revenue during the first month through a SEK 100 room service fee per order, without hiring extra staff.
Challenge
Vildmarkshotellet, known for its unique close-to-nature experience, wanted to offer its guests improved room service and lounge ordering without increasing the workload for its current team. The challenge was to improve the guest experience with a new service without hiring extra staff or affecting the current workload.
Solution
To meet these challenges, Vildmarkshotellet implemented Order & Pay in its lounge and for room service. The solution required no extra staff resources, as guests could easily order and pay themselves from their phones. Existing staff did not need to spend time receiving or handling orders, freeing them up for other important tasks. The system integrated smoothly with the hotel's existing POS, ensuring every order was handled quickly and efficiently.
Result
By offering Order & Pay, Vildmarkshotellet has been able to charge a SEK 100 room service fee per order, resulting in an impressive SEK 16,000 in revenue during the first month. The launch has not only improved guest service, it has also created a significant source of income for the hotel.
“We are proud to offer an improved guest experience while seeing a direct positive impact on our revenue.”
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