Hectic lunch rushes demanded more efficient service
Wagamama in Stockholm turned the lunch rush into an opportunity. By introducing Karma they have not only improved their service but also laid the foundation for future expansion. Discover how they went from challenge to success.
Challenge
Wagamama, a prominent international restaurant chain in the heart of Stockholm, faced a unique challenge. Located in the city's bustling centre, they attracted a constant stream of lunch guests, from working locals to tourists travelling to and from Arlanda. This constant flow created a need to handle guest pressure quickly and efficiently, while maintaining the high level of service and food quality they are known for.
Solution
To meet this challenge, Wagamama chose to introduce Karma in August 2021. Karma, known for its ability to streamline restaurant operations, quickly became an integrated part of Wagamama's daily routine. With its innovative features, the restaurant could handle orders smoothly, streamline staff tasks and improve the guest experience through faster, more personal service.
Result
The effects of implementing Karma were quickly noticeable. Not only could Wagamama handle the large lunch crowd with greater ease, they also saw significant time savings in staff tasks. This efficiency opened new possibilities for the chain. Frederick, one of the restaurant's leaders, saw the potential in this change. With the time savings and efficiency Karma has brought, he now looks forward to expanding Wagamama's operations and opening more restaurants in the region.
“Before Karma, our staff had to wait for each other to help our customers pay for their meals. With Karma, our staff can instead use this time for customer service and upsell. This has led to an increase in sales with 12% per head.”
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